Route and packaging
Packaging and shipping methods depend on the confirmed product, destination and written order terms. Temperature controls, where required, must be specified and agreed before dispatch. No universal transit or stability promise is made by this page.
Timing and documents
Production, preparation and transit estimates are given in the quotation. Buyers should provide the full delivery address and required import documents before an order is accepted. Carrier delays and customs inspection may affect arrival times.
Import responsibilities
Both parties should confirm the product's classification, destination requirements, importer of record and documentation in the sales agreement. Customs declarations must accurately reflect the goods and value. Duties and taxes follow the agreed commercial terms.
Shipment issues
If a shipment is delayed, damaged or appears to have a temperature excursion, contact us promptly with the order identifier, photos and carrier details. Resolution is determined under the written order terms and available evidence.