Support
Frequently asked questions
A starting point for professional inquiries. Product-specific terms are confirmed in writing.
Can I request batch documentation?
Yes. State the product and intended procurement batch in your inquiry. We will confirm which documents are available for review.
Do you handle custom requirements?
Send the target sequence, quantity, form and quality requirements. Feasibility, minimum quantity and timeline are assessed case by case.
How are shipping terms decided?
The appropriate packaging, route, documents and delivery estimate depend on the product and destination. We confirm them in the quotation.
How fast will you respond?
We aim to respond to qualified inquiries within two business hours during staffed hours. Complex technical requests may take longer.
Are products for human use?
Products presented here are intended for qualified research use only. No medical or human-use directions are provided.